Items & Orders Cancellation

• Confirmed orders can be cancelled up to two hours after confirmation.
• To cancel an order please visit your order history via the following link and select the order you wish to cancel.
• Upon submitting the cancellation request, a confirmation message will be sent to your registered email address.
• For any other inquiries related to orders cancellation, please reach out to us at +96178858957, or to our Customer Service, via email at [email protected].

Return & Refund Policy

In our best efforts to make the Kamakan experience an optimum one for our customers, we put together the following return and refund policy that we hope would address and resolve issues that may arise if an order delivery does not go as planned.

• In general, our customers are encouraged to check the orders at the time of delivery to make sure the goods, and the quantities, are the correct ones, and that the conditions of the items are agreeable.
• If, at the time of delivery, a mistake in the order was detected, or if the quality of the items (mainly in the case of fresh produce or ready-to-eat food items), was not satisfactory, then either the complete order, or specific item(s) could be returned. In the latter case, the invoice value and the corresponding payment can be adjusted accordingly, on the spot.
• In case the orders could not be checked at the time of delivery, and if any mistakes in the order were identified later, the order can be then returned within no later than 24 hours from the time of delivery, and either an exchange – this will be subject to availability – or a full refund would be considered.
• Returns cannot be accepted based on customers preferences regarding taste, colours, or shape, or for products that have been opened, used, or are not in their original condition, unless they are found to be damaged, defective, or of unsatisfactory quality. Our promise however is that we will always thrive to offer products of premium quality and have them delivered in the best possible conditions.
• Our aim is to make Kamakan the best possible experience for our customers. For all other enquiries related to our Return & Refund Policy, please reach out to us at +96178858957, or to our Customer Service, via email at [email protected].